Payment
Methods
We
accept Visa, Mastercard, American Express, Discover, Money
Orders and Cashier's Checks. Sorry, no personal checks accepted.
Shipping
Method
of Shipping
All packages are shipped USPS Priority Mail or Insured First
Class Mail to the Continental US.
Cost
of Shipping and Handling
Our web site will automatically calculate the correct shipping
and handling charges for your order in your shopping bag.
All
orders will be shipped within 2 weeks of receipt-contingent
on availability. If the item is out of stock or unavailable,
we will inform you via email.
Your
order cannot be completed without a valid email address.
You
should receive your order within 2-3 days after shipment.
That is the delivery period quoted by USPS for all Priority
Mail Deliveries.
| Order
Value |
Shipping
Charge |
| $0
To $50.00
|
$5.95 |
| $50.01
To $100.00 |
$7.95 |
| $100.01
To $200.00
|
$9.95 |
| $200.01
To $500.00 |
$11.95 |
| $500.01
Or More |
$15.95 |
Please add $7.95 to the standard shipping
and handling chart for shipments to Hawaii, Alaska, Puerto
Rico or the U.S. Virgin Islands.
If
you require next day delivery, we will confirm the availability
of the item via email. If the item is available, we will
add $15.95 additional shipping and handling charges for
Express Mail.
If the item is not available, we will let you know via email
and consider the order canceled unless you inform us otherwise.
International
Orders
We will ship internationally after a money order in US Dollars
is received. We will ship Global Priority Mail. Please allow
4 to 6 days for delivery. Add an additional $5.95 for shipping
and handling.
Returns
/ Adjustments
Jewelry
by Starlight stands behind the quality of all of our jewelry.
and all our products are covered by our LIMITED warranty.
Limited
Warranty
If
the product is determined (within 7 days of the confirmed
USPS delivery date) to have a manufacturers defect, we will
repair or replace the piece at no cost.
If
you are not happy with your selection, you may return it
within 3 days of confirmed USPS receipt date with an authorization
number. In order to receive this authorization number, you
must email sales@jewelrybystarlight.com
with your name, date of purchase, item number, item name/description,
your email address, daytime telephone number and reason
for the return. At that time you may receive online store
credit.
In
order to have your purchase credited back to your credit
card, the item must not be worn and in the original packaging
when returned. If the item is received within 3 days of
the confirmed USPS receipt date in unused condition, we
will credit your account less the cost of shipping and handling.
Credits
will not be issued for items that do not have a return authorization
number, that are designated as "SALE" or a "TRUNK
SHOW" item.
All
return packages must be prepaid, insured for your own protection
(as we are not responsible for items lost during shipping)
and in the original packaging with the original invoice.
We do not accept items that are not shipped in a box as
the jewelry may get damaged during transit. We will not
accept merchandise that has been worn, used, altered or
damaged. Refunds may only be issued in the same form as
payment. Once the item is sold we cannot be responsible
for damages due to misuse, modification, negligence or general
wear.
Included
with each shipment are easy-to-follow instructions for returning
merchandise. Every effort will be made to ensure a prompt
refund and an email notification will be sent once the return
has been processed.
You
must ship returned merchandise via USPS Priority Mail or
First Class Mail including insurance and delivery confirmation
for tracking purposes as UPS and FedEx will not ship to
a post office box. Jewelry by Starlight does not take any
responsibility for reimbursement or compensation in the
event that any return package(s) are lost, stolen, or mishandled.
By
law, pierced earrings are not returnable.
Gift
recipients are entitled to a merchandise credit only.
If
you return a product outside the return guidelines listed
above, your credit or exchange may be delayed or refused.
Caring
For Your Jewelry
Congratulations
on your Jewelry by Starlight purchase. We hope it enhances
your personal style and brings you much pleasure. We want
to help you keep your jewelry looking great for years to
come. Below you can find instruction on how to care for
your jewelry. All fine jewelry should be cleaned often to
maintain its beauty and prevent oxidation, and build up
from hand creams and soap.
It
is up to you how often you choose to clean your jewelry,
but always handle with love and care so that your piece
will last for years to come.
Cleaning
We recommend using household soapy ammonia and a soft bristled
toothbrush. First, dip jewelry and toothbrush in clean water.
Now dip the toothbrush into the ammonia and brush piece
gently. Rinse well with clean water and pat dry with soft
cloth.
Storage
Storing your jewelry in an air tight container or plastic
sealable bag will help protect your jewelry and help prevent
oxidation of your Sterling silver jewelry.
Order
Status
To
check the status of your online order, please send an email
to sales@jewelrybystarlight.com
mentioning your name and order number.
Phone
or Fax Orders
Although
we encourage our customers to place their orders using our
secure online ordering system, you can place an order by
email, telephone or by fax.
To
place a telephone order, select the items you wish to order
and call us at 1-888-682-STAR (7827) or (972) 740-7475.
To place an order by fax, please send us a list of the items
you are requesting including the item number, quantity of
each, your name and daytime telephone number to (817) 488-3772.
You should receive a call by the next business day to complete
your order. To place an order via email, please send us
a list of the items you are requesting including the item
number, quantity of each, your name, daytime telephone number
and your email address to sales@jewelrybystarlight.com.
You should receive a response via email by the next business
day in order to complete the order.
